Given the right tools, cable operators can monitor the delivery of digital services and remotely diagnose and resolve service delivery issues. Operators can reduce truck rolls and drive down operational costs by capturing information, correlating metrics from multiple device types, and implementing actionable policies that accelerate problem resolution. Operators can also improve customer satisfaction by proactively addressing problems as they arise, offering customers the best service experience possible. With integrated monitoring solutions, MSOs can monitor operations and the health of an increasingly complex assortment of digital video equipment required to deliver high-value services.
By deploying diagnostic and monitoring solutions from Motorola, MSOs can monitor the end-to-end network for health and maintenance. Cable operators can capture vast amount of statistical information and present it in a logical manner so that customer service representatives (CSRs), operations personnel, field technicians and installers can remotely monitor the service performance delivered to a population of subscribers or to a single device.
Cable operators can turn to Motorola for highly scalable remote device management solutions that lead to higher and more reliable service quality. MSOs can drive down operational costs (OPEX) by reducing the need for truck rolls and enhancing / automating customer service—benefiting from Motorola’s service assurance solutions for IP devices throughout the integrated digital home.
Download the new whitepaper Motorola Whole Home Service Assurance Solutions for Cable Operators—Simplifying the Integrated Digital Home and discover how you can extend customer care via whole-home service assurance. An all-IP home for voice, video, and data creates complexity issues that cable operators cannot ignore, and this paper outlines Motorola’s integrated solutions to simplify the digital home via:
- Device stability and management
- Home network auto-management
- Subscriber self-service
- Service provider customer care
The whitepaper shows how an operator can deploy the Motorola NBBS Device Management Platform, SmartStream Terminal Data Collector Platform (STDC), and eCare for Remote Computer and Application Support as a complimentary Whole-Home Assurance Solution Suite, delivering customer care solutions for the integrated home. Together, these tools not only manage the in-home broadband devices and networks, but also understand the status of devices and provide an operator with the tools they need to proactively troubleshoot and provide their customers the best customer care, all while improving service quality and lower operating costs.
The IP world is becoming increasingly complicated, and Motorola offers innovative solutions that allow service providers to assure the delivery of services—including video—to the customer premises.
You can also download the Remote Monitoring Solutions for Digital Video Components whitepaper and learn how you can leverage the Motorola STDC platform. [STDC is an integrated client-server solution for remote collection of diagnostics from digital cable set-top boxes.]
Also, check out our Centrally Monitoring Set-tops and Implementing Whole-Home Video Assurance whitepaper -- from the Headend to the Home, Motorola offers end-to-end solutions for Remote Management and Monitoring to improve overall video service quality and the edge of the network.
In addition, gain further visibility into the integrated home, by deploying Motorola eCare, a web-based interactive call center application that enables remote support for a subscriber’s Windows® and/or Macintosh® computers. It enables CSRs to assist customers anywhere in the world by providing a powerful diagnostic and resolution toolset that includes remote control, text based chat, integrated customer surveys, file transfer, Managed Scripts and more.
Motorola offers a unique understanding of subscriber and service provider requirements—from the headend to the gateway to the desktop and throughout the broadband home. Motorola has developed diagnostic, monitoring, and management solutions based on our deep understanding of cable network environments and requirements. Our leading-edge whole-home assurance technologies leverage industry standards and have worldwide, field-proven results.
Cable operators can proactively monitor the delivery of digital services and address customer expectations by remotely diagnosing and resolving service delivery issues. They can reduce truck rolls and drive down operational costs by aggressively capturing information, correlating metrics from multiple device types, and implementing actionable policies that accelerate problem resolution and improve customer satisfaction.
